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Utilize Your
Service Organization To Build Customer Loyalty Strategy Service is the part of your
organization that helps your customers utilize your products effectively. This
means training, support, customizations, and implementation. Service should
be a critical part of your business proposition because customers don't
just buy a product. What they buy is a "whole product," a
purchase that includes services. "Customers will accept not-so-perfect
products if the service aspect of the "whole product" is
exceptional." An organization must strive, however, for a loyal
customer, not merely a satisfied customer. A satisfied customer is happy,
but a loyal customer buys again. This is accomplished by exceeding the
customer's expectation, a practice that should be at the very core of how
you run your business. It can be as simple as guaranteeing the shipping of
the product in 5 days or providing a 2-day delivery option.
This session
will focus on
customer loyalty - What makes a customer loyal, what programs increase
loyalty and how these can be effectively managed? Learn the basic steps to
build loyalty among your customer base, so that your sale to them is not a
finite transaction but rather a building block for continuous revenue
opportunity.
What Drives Your Business Forward, Strategies or Tactics Technology
is developing at such a fast pace that in order to be successful, you need
to quickly outline a plan, introduce it to the market, get feedback, modify
your Approach based on the feedback, and delivers it to the market again.
How long should you do this? The answer is, until you get it right! Tactics
shape processes on a continuous basis. Ideas are fine, but what gets
results and revenue into your business day-to-day is the execution of your
plan. Don't spend a huge amount of time planning; the key is to just do
something, every single day. Most people assume that an existing
organization is in the right business, has positioned the right products,
and has the correct resources in place to make it happen. What has worked
in the past is no reason why it should work now. In fact, the past is what
got you here and it's not going to get you there. I recommend that you
start at ground zero and ask the obvious questions.
This session
will teach you how to define strategies and create tactics that support your
strategies. We will discuss how to plan, develop and execute strategies
efficiently, effectively and at an Internet pace!
How To Build A Brand Image That Is Right For You: Everybody wants
brand recognition, but how do you get it. Learn the different between a
corporate brand and a product brand and determine what works best and why.
This session
will teach you how to define a brand value and demonstrate specific tactical and
strategic initiatives to achieving your goal.
Make Marketing Accountable for the Bottom Line: Determine the ROI
from Every Part of Your Marketing Programs. Operational efficiencies and
bottom line management is what will make you profitable. Marketing is no
different. Remember that marketing is depended on product life cycles and
market life cycles and the marketing campaign need to be selected based on
the stages of the life cycles and determine the most cost effective way to
achieve our goals.
This session we
will discuss
the many ways you need to measure effectively and therefore refine your uses
of each part of your marketing programs. Understand that marketing is a science with measureable results.
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